CUSTOMER SUPPORT
HOW CAN WE HELP?
GET IN TOUCH
Questions about your pre-order, your order, or a media enquiry? Write to us — a person reads it and replies.
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EMAIL SUPPORT
[email protected]
We reply within 1–2 business days. -
U.S. CUSTOMER SERVICE
MagiUSA LLC, exclusive U.S. distributor
(626) 470-3638 -
BUSINESS HOURS
Monday – Friday
Email is the fastest way to reach us. -
WHO WE ARE
Magic International Group Limited, a Hong Kong company: global operations, marketing and payments
Flat 03, 15/F, Carnival Commercial Building, 18 Java Road, North Point, Hong Kong
MagiUSA LLC, a New Jersey company: exclusive U.S. distributor, U.S. shipping and returns -
PRE-ORDER STATUS
The First Edition is sold as a pre-order, and every order ships within 90 days of the order date. If we ever expect to miss that date we will tell you before it passes, and you can choose to wait or take a full refund. You can also cancel for a full refund at any time before your order ships. See our Shipping & Pre-Order Policy.
SEND A MESSAGE
Please include your order number if your message is about an order.