Before your order ships
Cancel at any time for a full refund. Email [email protected] with your order number and we will refund you in full to your original payment method. No reason needed and no fee.
After delivery
If the product is not what you expected, you may return it within 30 days of delivery for a refund. The item needs to be in re-sellable condition and in its original packaging. Email us first so we can send you return instructions — please do not ship anything back before you hear from us. The 30 days run from delivery; if you email us within the 30 days, we will accept your return even if it takes us a little while to reply. Returns are received by MagiUSA LLC at its U.S. returns address, which we email to you together with the return instructions.
Damaged or wrong item
Ceramic travels a long way. If your house arrives broken, or you receive the wrong item, email [email protected] with a photo within 14 days of delivery. We will replace it or refund you — your choice — and you will not need to ship the damaged item back.
How refunds are issued
Refunds go back to the original payment method. Once we process a refund it usually appears within 5–10 business days, depending on your bank or card issuer.
Return shipping
We cover return shipping when the item is defective or was not what you ordered. (If it arrived broken you do not need to send it back at all.) For a change-of-mind return after delivery, return shipping is yours to cover. If the product you receive is materially different from how we described it on this site, it counts as “not what you ordered”.
Lost or undelivered parcels
If your parcel is lost in transit, or shows as delivered but you did not receive it, email us within 30 days of the delivery date and we will investigate with the carrier and replace or refund your order.
Who you are dealing with
Refunds are issued by Magic International Group Limited, a Hong Kong company, Flat 03, 15/F, Carnival Commercial Building, 18 Java Road, North Point, Hong Kong. Returns are received by MagiUSA LLC, a New Jersey limited liability company, in the United States. U.S. customer service (MagiUSA LLC): (626) 470-3638 · [email protected].